Faceless utilities need to meet their customers

Why don't utilities talk face to face with their customers? Energy companies have been talking about changing their offering to customers - becoming an energy service company, talking about ­managing usage, giving them the green message - but much of the money spent to get that message across has gone on improving other companies' relationships with utility customers.

Standard content for Members only

To continue reading this article, please log into your Utility Week Account or subscribe now

Already registered?

Log in
Close
Close

Request a call back