Hafren Dyfrdwy, the water company which supplies mid and north east Wales, has completed a £60,000 temporary upgrade project at its Oerog water treatment works.

The 12-week project has helped to remove air from water supplies in Cefn and Llangollen, following customer complaints they were experiencing high pressure and harmless, cloudy water coming from taps in their homes.

Two temporary pumps have been installed at the water treatment works ahead of a planned full upgrade of the whole works next summer.

Simon Weatherup, project manager at Hafren Dyfrdwy, said: “We want our customers to have the best possible service so we were obviously concerned after customers got in touch about how their water looked.

“We took a look at what the issue might’ve been and came up with a short-term fix before we get a longer term solution next year.

“Oerog was due for an upgrade next summer so we decided to alter our plans and install temporary pumps to remove the problem ahead of the major works.”

Hafren Dyfrdwy, which means Severn Dee, was created in July this year by incorporating all the customers in Wales previously served by Severn Trent and Dee Valley.

The water company recently joined Water Direct’s nationwide bottled water bank, to ensure it can provide emergency bottled water for Powys and in the area around Wrexham, in the event of loss of water supply.

Water Direct’s water bank provides a large nationwide supply of emergency bottled water, stored at strategic locations across the UK for fast response deployment via its dedicated fleet.

The scheme allocates pre-agreed stocks of two-litre bottles that can be delivered to arranged sites, or direct to vulnerable customers.

Rob Allan, senior wholesale relationship manager at Water Direct, said: “Hafren Dyfrdwy has a clear investment in the welfare of its customers in creating and delivering support and communications.

“Partnering with Water Direct to ensure a fast response and access to alternative water supply during an incident enhances Hafren Dyfrdwy’s commitment to delivering excellence and exceeding customer service requirements.”