Have you had an exceptional year? Set a benchmark for others to aspire to? Nurtured extraordinary teamwork or community benefits that make the industry proud? The search has begun for the leading companies and teams across the utilities sector with the launch of the Utility Week Awards 2018 – the gold standard of industry performance.

The 14 award categories provide companies with a great opportunity to highlight their successes, celebrate the achievements of staff and provide recognition to give those that really are going that extra mile, be it in customer service, health and safety or all-round excellence in performance. With an annual black-tie dinner at London’s Grosvenor House hotel each December, the awards have become an institution in their own right – and the industry’s annual Christmas party.

This year we are recognising an even wider breadth of achievement with the introduction of new categories reflecting the exciting strides the sector is making in areas like diversity and innovation – all judged by experts in the field.

Our four new award categories are:

  • Customer Engagement
  • Diversity
  • Innovation
  • Utility Partner of The Year

The Utility Week Awards are open to utility companies producing, distributing and retailing energy or water. Other companies are welcome to enter jointly with utility partners. The initiative, project or campaign in most cases should be completed during the financial year 2017/18.

Every shortlisted entrant receives a bespoke benchmarking report, providing feedback on what the judges liked about their entry, and what they could have done better.

And throughout the year, we will be publishing detailed case studies looking at how our winners achieved their awards success.

You’ll find lots of advice in our guide on how to enter the awards and bring out the best in your achievements.

For more information and to enter visit our awards website.

What are you waiting for?

Award categories:

  • Capital Project Management Award
  • Community Initiative of the Year
  • Customer Care Award
  • Diversity Award
  • Environment Award
  • Health & Safety Award
  • Innovation Award
  • IT Initiative of the Year
  • Staff Development Award
  • Supply Chain Excellence
  • Team of the Year
  • Utility Partner of the Year
  • Utility of the Year

How to catch the judges’ attention

Capital Project Award lead judge: Maxine Frerk, director, Grid Edge Policy:

“I’ll be looking for evidence that stakeholders have been engaged on the need for the project and that delivery has been well managed”

Customer engagement award lead judge Mike Foster, chief executive, Energy and Utilities Alliance:

“I will be looking for evidence of the outcomes, such as data showing the impact of engagement. This could include the impact within the company – but primarily the impact within the community.”

Customer Care Award lead judge Tony Smith, chief executive, Consumer Council for Water:

“What I’d like to see in a winner is: the objective is clear, and the results are more impressive than other entrants.”

Diversity Award and Innovation Awards lead judge Laura Sandys, chief executive officer, Challenging Ideas:

“I am looking for companies and people who have recognised the exciting changes ahead and who are responding with foresight and innovation.”

Health & Safety Award lead judge Simon Harrison, group strategic development manager, Mott MacDonald and chair of the energy policy panel, Institution of Engineering and Technology:

“I’ll be looking for an innovation or a deep and lasting culture change that has led to a significant and replicable improvement in health and/or safety outcomes.”

IT Initiative Award lead judge Tony Conway, former strategic programmes director, United Utilities:

“The IT initiative of the year will be characterised by innovation and delivery of tangible benefits. IT Initiatives which can show how customers and wider stakeholders benefit will be particularly welcomed.”

Environment Award lead judge Nick Ellins, chief executive of EU Skills and former president of the Institute of Water:

“I will be looking for entries that can show they are seeking excellence in environmental stewardship, through initiatives that are customer centred, targeted and sustainable.”

Supply chain excellence lead judge Steve Johnson, former chief executive, Electricity North West and Morrisons:

“I’ll be looking for partnerships that go above and beyond the remit of the contract and what would be expected. In today’s world you need to be flexible, agile and take on views from the supply chain.”

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