How the utility bill can be redesigned to boost customer experience

With utility bills coming under more scrutiny due to the pandemic, energy retailers must ensure they are designed in such a way as to make customer journeys more simple and effective. In addition to this, increased competition means a good bill design is an opportunity for companies to showcase they have more to offer beyond the energy they provide. Rob Thomas, customer communications management specialist at Quadient, outlines steps suppliers can take to create better experiences for consumers.

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