This report sets out how energy and water companies can better engage customers through the smart meter rollout, as well as organising installations and maintenance appointments without alienating them.
Latest articles
Energy flexibility markets are maturing, but limitations in the availability, quality and accessibility of data are still raising barriers between market participants and the full scale of their ambition. This report created by Utility Week in association with SSEN Distribution offers frank insight into the data frustrations and expectations of flexibility market stakeholders.
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Mobile phone companies are in the process of shutting down 3G services and utilities using 3G for communications with equipment could be adversely affected. Private LTE networks provide a secure, robust alternative that’s good for the long-term. Westermo explains more in a new report.
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Learn more about innovations in robotics at our forthcoming webinar with ULC.
Case studies
Editor’s picks
This report examines how utilities are innovating to improve their approach to tackling customer debt and the role technology is playing in accelerating this process.
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This major new report examines how utilities are approaching their digital journey, and what the challenges are to adopting new technologies and a fresh approach to data.
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A major new report proposes key reforms to enable the energy retail market to deliver for customers and net zero. It examines where action can be taken now on easing affordability pressures, evolving regulation and wholesale markets and ensuring a healthy, competitive energy retail market.
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Our recent webinar with RS Group explained why a back to basics maintenance approach combined with future-gazing predictive maintenance is a great strategy for asset managers.
Webinars
As UK summers heat up, utility companies can turn to tech to stay ahead of extreme events.
Opinion
Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.
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Industry research suggests many utilities are on the brink of broadening their payment options in a bid to improve customer satisfaction and stem bad debt. Vincent Belloc, vice President & managing director at PayPal UK, offers insights.
News
Customer satisfaction scores for utilities are at their lowest level for eight years but companies that find ways of engaging their workforce more effectively may climb the rankings before others, as industry experts explain.
Case studies
Looking beyond completion of the implementation programme for market-wide half-hourly settlement, Utility Week asks industry leaders how significantly they believe it will change the energy market. What is its role in the net zero transition, will it support business model innovation and what risks accompany the opportunities it offers? Find out what they say in our report.
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Utilities looking to secure operational technology should start by understanding what they have out there, cutting out vulnerabilities, and automating the approach to risk.
Case studies
Learn how the biggest electricity distribution company in Argentina uses cloud computing technology to provide data on performance that prevents network interruptions.
Case studies
Our recent webinar with Schneider Electric highlighted the growing threat to networks from cyber criminals as the toughening up of UK cyber-security regulations looms. But there’s a lot utilities can do to prepare, as Schneider expert Victor Lough explains.
Analysis
Does targeting trust change the way service is designed? Service leaders at Southern Water, UK Power Networks and Utilita share their views.
Webinars
Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.
Downloads
Securing the right resources and skills to fulfil the UK’s ambitious renewables build-out targets will require close collaboration between the energy sector and supply chain. Bruce Woodfield, of Tower Supplies, gives his view on how that collaboration can work in practice.
Opinion
Looking beyond completion of the implementation programme for market-wide half-hourly settlement, Utility Week asks industry leaders how significantly they believe it will change the energy market. What is its role in the net zero transition, will it support business model innovation and what risks accompany the opportunities it offers? Find out what they say in our report.
Downloads
Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.
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Utility Week's third report on the theme of reform tackles the gargantuan challenge of decarbonisation. How should financial and regulatory levers adapt to get net zero investment flowing? Will the water sector hit its 2030 target and how vulnerable are decarbonisation ambitions to supply chain constraints? Find out what Utility Week's taskforce leaders say.
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Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.
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Utilities need to build deeper knowledge on behaviour change if they want to prompt demand side efficiencies that will help tackle the impacts of climate change and enable more meaningful support to vulnerable customers. Industry leaders due to speak at Utility Week Live in May share their thoughts on the challenge.
Analysis
Open data is at the top of the agenda for the UK’s energy and water companies – driven by the belief that a new approach to data will speed innovation both within and between companies and in so doing, act as a vital enabler for the transition to net zero.
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The National Infrastructure Commission should work with regulators and other industry stakeholders to create a new delivery authority responsible for creating and delivering UK infrastructure, a business leader charged with developing a national industrial strategy has said. The authority, like the Bank of England, should have its objectives set and then be independent of government interference, John Jeffcock, chief executive at consultant Winmark, said.
News
As UK summers heat up, utility companies can turn to tech to stay ahead of extreme events.
Opinion
Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.
Downloads
Securing the right resources and skills to fulfil the UK’s ambitious renewables build-out targets will require close collaboration between the energy sector and supply chain. Bruce Woodfield, of Tower Supplies, gives his view on how that collaboration can work in practice.
Opinion
Utility Week’s research with finance leaders in the UK utilities sector reveals deep-seated worries about the impact of chronic volatility and increasing regulatory pressures on talent retention, commercial arrangements and investor appetite. But confidence in investment for sustainability and the security of regulated asset value remains high.
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The Utility Week Awards 2022 Review showcases the winners and finalists across all 13 categories, along with comments from Greg Jackson, chief executive of Utility of the Year, Octopus Energy, and our Industry Champion Jonson Cox.
Case studies
Our recent webinar with Schneider Electric highlighted the growing threat to networks from cyber criminals as the toughening up of UK cyber-security regulations looms. But there’s a lot utilities can do to prepare, as Schneider expert Victor Lough explains.
Analysis
Industry research suggests many utilities are on the brink of broadening their payment options in a bid to improve customer satisfaction and stem bad debt. Vincent Belloc, vice President & managing director at PayPal UK, offers insights.
News
Many utility companies across Europe already rely on accurate and reliable weather forecasts to help overcome daily planning and operational challenges. According to a global study of utility executives by Accenture
Downloads
Utility Week’s landmark risk report reveals extreme and unpredictable weather is the primary risk facing energy networks, trumping threats to cyber security. Read the report to learn what other key challenges the industry faces and how they might be mitigated from senior leaders in the sector.
Downloads
Securing the right resources and skills to fulfil the UK’s ambitious renewables build-out targets will require close collaboration between the energy sector and supply chain. Bruce Woodfield, of Tower Supplies, gives his view on how that collaboration can work in practice.
Opinion
The Utility Week Awards 2022 Review showcases the winners and finalists across all 13 categories, along with comments from Greg Jackson, chief executive of Utility of the Year, Octopus Energy, and our Industry Champion Jonson Cox.
Case studies
