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Gartner’s latest analysis of field service management (FSM) providers highlights the leading players and the emerging challengers.

The 2020 quadrant reflects new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labour planning.

The report once again recognises IFS as a leader, scoring it highest among vendors for its ability to execute.

Download this free resource to compare the full range of FSM vendors and for recommendations on defining your requirements.

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