Millions of PPM customers put at ‘needless risk’ during pandemic

More than 2 million prepayment meter (PPM) energy customers were put at “needless risk” during the pandemic because they did not have a smart meter, a new report has claimed. National Energy Action (NEA) and its Scottish counterpart (EAS) have called for the sector to intervene and prioritise the smart rollout for pay as you go customers. Among its recommendations include the extension of the price cap at least until the end of the rollout and ensuring PPM customers have the right to have a smart meter installed beyond the 2025 deadline.

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