Northern Gas Networks’ (NGN) newly appointed chair for its consumer engagement group is calling for customers to help shape the business’ future.

Former chief executive of National Energy Action, Jenny Saunders (pictured) will chair the new independent Customer Engagement Group (CEG), with members including customers and stakeholders from across the north of England.

The group will be responsible for holding NGN’s stakeholder engagement to account and ensuring its plans for the next regulatory period, which begins in 2021, meet the needs of customers throughout the region.

NGN is assisting in the creation of the group and is looking to hear from customers and stakeholders that may be interested in participating.

The company’s chief executive, Mark Horsley, said: “Over the next year we are going to be setting out what our plans are to continue delivering a safe, reliable and value for money service to our customers and customer engagement is at the heart of this.

“The CEG will play a key role in helping us to keep the voice of our customers at the centre of our plans. This is a really exciting opportunity to shape the future of the energy mix for the north of England and we’re looking forward to hearing from anyone that may be interested in getting involved.”

He added: “This is an exciting time as we move towards the next regulatory period and get ready to deliver our most ambitious business plan to date and I’m absolutely delighted that Jenny, who has spent her career speaking up for customers, has agreed to come onboard and chair our Customer Engagement Group.”

Saunders has experience of providing policy and thought leadership to the energy industry and is an advisor to the government on national energy issues. During her tenure at National Energy Action, she was involved with raising awareness of the impact of fuel poverty on vulnerable consumers.

“The Customer Engagement Group will be a powerful guiding force that shapes Northern Gas Networks’ business plan from 2021,” Saunders said.

“As a member, you will have the opportunity to help shape the future of a network that provides heat and power to over 2.7 million customers in the Yorkshire and Humber, the North East and Cumbria.

“I feel incredibly privileged to represent customers across the network at this important time.”

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