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Industry voices have given a mixed reaction to the news Ofgem is to raise the default tariff cap on standard variable tariffs (SVT) by £117.
5 years ago
Ofgem is expected to announce a “significant” increase in its standard variable price cap on Thursday (7 February).
Research from Citizens Advice has found that a lack of clear information is making it difficult for electric vehicle (EV) drivers to work out the best electricity tariff to choose to charge their vehicles.
The temporary measure, which aims to protect customers on default tariffs, has faced criticism from industry players.
The energy regulator has published plans to slash in half the returns that energy networks can make in its proposals for the new RIIO2 price control framework, which covers the electricity and gas transmission networks together with gas distribution.
Citizens Advice has raised concerns that Ofgem's safety net was not designed to cover credit balances that run into thousands of pounds.
There has been a mixed reaction to the final level of Ofgem's incoming energy price cap.
6 years ago
The industry regulator proposes the cap to be set at £1,136 per year for a typical dual fuel customer paying by direct debit. When it is introduced suppliers will have to cut their prices to at or below the level of the cap.
There are now more than 12 million smart and advanced meters operating across homes and businesses in Great Britain, according to new figures from the Department for Business, Energy and Industrial Strategy (BEIS).
SSE reportedly contacted almost 13,000 customers and urged them to switch to a supplier which is believed to be struggling to pay its debts.
The regulator has already outlined plans to reduce networks returns by around £5 billion over RIIO2. Citizens Advice says it should go even further and save consumers a total of £9.1 billion.
Mental health support is “limited, inconsistent and patchy” according to new research from Citizens Advice. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably.
Heat networks should be subject to statutory regulation, the competition watchdog has recommended.
Consumers are paying over the odds for energy networks, with their exposure to excess charges
Citizens Advice is urging the energy industry to adopt a “series of measures” to better identify vulnerable customers at risk of self-disconnection.
