Lucy Darch

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Water retail: Looking beyond the friction points

Water retailers speak to Utility Week about what Defra's strategic policy statement to Ofwat means for the non-household sector. Emphasising the environment and using competition to drive the market are the right calls, retailers say, but the devil will be in the detail

2 years ago

Riding the Wave of 2020

It has been an extremely challenging year for the non-household water market, and as Wave chief executive Lucy Darch tells Utility Week, retailers started out with little resilience to deal with the fallout. She gives her view on how to strengthen the sector for the future and what a second lockdown means for customers.

3 years ago

On the move: Centrica, MOSL, Water Resources West

4 years ago

Time to improve the pipeline of women leaders in utilities

"If I could counsel my younger self, I would suggest acknowledging and presenting my skills more openly"

5 years ago

Water retailer Wave announces Scottish growth plans

Water retailer Wave has laid out plans to expand substantially in Scotland.

5 years ago

Utility Week looks back at CEO interviews of 2018

As another year draws to a close, Utility Week reflects on the interesting discussions had with several industry leaders up and down the country throughout 2018.

5 years ago

Wave partners with Hive to improve leak detection

The introduction of this “smart technology” to business water customers “complements” Wave’s commitment to driving water efficiency, the retailer said.

6 years ago

Water market data ‘absolutely useless’, say retailers

The non-household water market is still plagued by poor quality data one year after market opening, according to retailers.

6 years ago

Interview: Lucy Darch, chief executive, Wave

“Between Anglian and NWG Business it felt like we had everything. We didn’t have much duplication”

6 years ago

Meet the water retailers

Competition has paved the way for an entirely new set of players in the water

6 years ago

Wave rides high with three-year MRH contract

Water retailer Wave has won a three-year contract with the UK’s largest independent petrol station

6 years ago

Roadchef awards Wave three-year water contract

Motorway services operator Roadchef has switched water and wastewater supply for all 27 of its

6 years ago