Public trust in water companies hits 11-year low

Customer trust in water companies has fallen to its lowest point in 11 years, with perceptions of the fairness of charges for water and sewerage services also dropping off, according to CCW's latest annual Water Matters survey for 2021. The organisation renewed its calls for a single social tariff to end the current "postcode lottery" after seeing a rise in the proportion of respondents describing their bills as unaffordable, particularly among vulnerable groups.

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