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Utility and telecoms companies should expect Financial Conduct Authority standards as a matter of course when outsourcing to the debt collection market and selling their debts.

At Intrum, we don’t believe it is acceptable to treat people differently because of the type of debt. As well as utilities and telecoms we’ve been working with local and central government to transform their approach and we know it works. Ethical collections doesn’t mean being soft – it’s about working with customers to find a solution.

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