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Customers increasingly unimpressed with energy suppliers’ customer service

Satisfaction with the customer service provided by energy suppliers has continued to decline, according to the latest research by Ofgem. The regulator has published its Energy Satisfaction Survey for the…

Weekend press: Cost of nationalising Britain’s energy grid could be paid for in a decade

Cost of nationalising Britain’s energy grid could be paid for in a decade The cost of nationalising Britain’s energy grid could be paid off in 10 years without increasing energy…

Weekend press: South West accused of failing to be honest over drought projections

…Gama, a solicitor at Leigh Day, which is representing River Action in the judicial review, due to be heard next month at the high court in Cardiff, said: “River Action’s…

‘Triage’ process to prioritise strategic connections

…Plan. Writing in the foreword to the Connections Action Plan, energy secretary Claire Coutinho said: “While there is a fundamental need for new network infrastructure, which the Transmission Acceleration Action

Water beats national average for customer satisfaction

…of the two utilities, with satisfaction declining by 5.3 points to 67.9. Average satisfaction with price/cost fell by one point to 5.6 (out of 10) and the perception that energy…

Why engaged employees can solve the customer conundrum

…and unhappy customers. UK Power Networks (UKPN) outperforms other utilities on both the UK Customer Satisfaction Index and ranked number one in 2022 in Ofgem’s Broad Measure of Customer Satisfaction.

Weekend press: Energy debt bankruptcies set for record

…17GW, according to energy research company Aurora. National Grid ESO, which runs Great Britain’s electricity system, reckons the country will need to invest at least £50bn in its electricity transmission…

Utility Week calls for Action on Bills

…said: “The Action on Bills campaign comes at a critical time, with the country in the grips of an ongoing cost of living crisis. Network companies are playing their part,…

Weekend press: Ofwat faces criticism as water sector crisis deepens

…Observer Britain ‘plunged back into 1970s’ amid record slump in customer satisfaction Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on…

Weekend press round-up: Ofgem chief calls on ministers to rethink energy price caps

…thing?”This question runs through the core of Brearley’s leadership at Ofgem, which began in early 2020. Since then, the industry has been roiled by the impact of the Covid pandemic…

Regulation risks raising costs for heat network customers

…a workshop run by the ESC as part of its research for the report warn that inefficient networks are a key driver of high prices, with some only being 30%…

More than £100bn needed to tackle drainage issues

…How much? £5 billion over 25 years Action on CSOs: £1.5 billion The company has laid out its intention of having zero serious pollution incidents and a 45% reduction in…

Shake up ahead for utilities payments

Industry research suggests many utilities are on the brink of broadening their payment options in a bid to improve customer satisfaction and stem bad debt. Vincent Belloc, vice President &…

Three-quarters of Brits cut water use in July

…said they cut back the amount of water used made changes in the bathroom and kitchen, while fewer reported garden actions. Just 28% said they took no actions to cut…

10 ways to supercharge employee engagement and customer service

…customer service director said running a smart meter campaign from the same country was a mistake. “People in Cape Town do not view water meters as beneficial for bill identification…

Weekend press round-up: Coffey ‘fed up’ with water companies

…and that it was right for the sector to have apologised, confirmed that “a lot of” private sector investment in the water industry “gets repaid through bills”. But she said

Weekend press: Thames shareholders to inject £1bn

…he said. National Grid said last winter that short power cuts were a possibility – in the end, this was not necessary. A UK government spokesperson said: “We spent billions…

Weekend press round-up: Bills set to rise as water companies turn on spending taps

…a new scheme, run by National Grid, in which households were paid last winter to cut electricity usage at peak times if the operator feared it was running short. The…

Weekend press: Octopus Energy closes in on Shell deal

…daughter, they said. In the process of the investigation, Tahir alleged that Higgins had used the phrase “worth a wank” in a team call. He said he did not recall…

Weekend press: Health check of England’s waters faces six-year wait

…party peer Natalie Bennett said the government “clearly recognised the huge public anger about the parlous state of our waterways, but instead of taking action to clean them up, it…