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Cost of living crisis is a chance to engage consumers on sustainability

…bill, for example tax, network charges for pipes and running the grid, with lower social grades in particular being less confident understanding some aspects. For example 35% of lower social…

British Gas extends demand flexibility offering

…taking part in the PeakSave Sunday scheme. They have shifted a combined 1,116MWh of electricity to Sundays from other days of the week. The PeakSave scheme was originally devised as…

Lightsource BP launches AI home energy assistant

…research and causing ‘energy anxiety’. This is hampering the consumer-driven shift to a low-carbon, low-cost energy future.” Powerverse said its platform uses AI fed with thousands of data points to…

Retailer plea for data release to unlock social tariff

…said. “The delivery mechanism would need to be simple but it’s possible if we start now.” Action on Bills urges government to acknowledge that it will need to pledge fresh…

Weekend Press: Energy efficiency taskforce axed after four meetings

…its output at times when its electricity cannot be used locally or transmitted to other areas of the country because of grid congestion. However, the Government has said that grid

Ofgem staff begin strike action

…determined to keep the pressure on until the government improves its offer to members,” the PCS union said in a statement. An Ofgem spokesperson said: “This industrial action involves our…

Customer satisfaction in utilities holds firm amid wider decline

The public’s satisfaction with utility companies has remained largely unchanged, despite a widespread decline in other sectors. Amid a general decline in scores, utilities have held steady in the latest…

United Utilities fined £800k for draining aquifer  

…Broughton Borehole Complex. Grant Batty, water services drector at United Utilities, said: “We apologised for the breach in water abstraction that happened five years ago in 2018. “We did not…

Bullen backs tech to control ‘unwise’ customer spending

…announce a targeted energy bills support package before Parliament breaks for its summer recess next Friday (21 July). He said research Utilita conducted with the University of Oxford showed the…

Weekend press: Unlimited fines for polluting water firms

…waters is unacceptable and we are taking action to make sure polluters are held to account.” The Liberal Democrats said Coffey should resign. Sir Ed Davey, the party leader, said:

More than 5m in debt to energy supplier

…promised by April 2024. Without immediate action, we risk re-running this same crisis every winter.” An Ofgem spokesperson said: “Ofgem shares the concerns of Citizens Advice about the issue of…

Weekend press: Macquarie to sell Cadent stake

…Gibson, a managing director at consultancy Berkeley Research Group, said: “There are a number of promising hydrogen technologies out there, but any buyer will need to engage proactively in the…

Weekend press: Ministers urged to publish Thames Water bailout plan

…April, which Thames Water bosses have previously said they do not have enough money to meet. Tim Whittaker, associate director at research institute EDHECinfra, which has covered Thames extensively, said:

Overcoming barriers to success on carbon reduction

actionable insights and ensure quick, compliant reporting. Companies across the utilities sector and beyond are going one step further to standardise environmental data for improved scaled action. For example –…

Weekend press round-up: Decision to drop social energy tariff ‘betrays most vulnerable’

…21 and 23 July. Just over 30% said they typically went sea swimming during the summer, and of these 23% said they would not this year because of sewage dumping…

Weekend press: Thames Water’s debt crisis deepens

…slide last week signals that markets fear payments to bondholders could be choked off. A Thames Water spokesperson said: “Thames Water Utilities is in a solid financial position and has…

Is the latest energy plan fit for purpose?

…mused on the greater value that hydrogen potentially has for running peaking power plants rather than home heating. But the government needs to be more explicit in order to avoid

Weekend Press: British Gas poised for record profits

…he said, there would still be a rapid slowdown in production because it was a mature basin that was running out of hydrocarbons. “The IPCC [Intergovernmental Panel on Climate Change],…

British Gas extends demand flexibility offering for summer

British Gas customers will be offered half price electricity every Sunday from this weekend until the end of September. Through its PeakSave scheme, British Gas estimates that customers will save

Creating the virtuous circle: Why employee engagement is essential to customer satisfaction

…to customer-facing interactions and external marketing? But improve employee engagement by just one point, and customer satisfaction enjoys an uptick. Food for thought at a time when satisfaction with utilities…