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Water

Five ways to proactively build connections with customers

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Energy

Designing service to boost trust

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Water

Water efficiency: Saving water, money and the environment

21/07/2022

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Company strategy

The role of individual accountability in the journey to net zero

28/06/2022

Opinion

Water

Collaborative use of nature-based ‘toolkit’ key to tackling phosphorus in wastewater

06/06/2022

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Customers

We must listen to customers’ emotions as well as their words

31/05/2022

Opinion

Water

Utilities’ support for vulnerable customers is ‘far behind’ other sectors

30/05/2022

News

Energy

Retail market reform not essential for heat-as-a-service model

30/05/2022

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Energy

Better understanding of vulnerability enhancing ‘digital empathy’

27/05/2022

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Energy

EDF moots common standards for customer service staff

24/05/2022

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Water

Leakage repair needs innovation focus

24/05/2022

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Networks

Firms must be strategic about building EV infrastructure

24/05/2022

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