Suppliers warned not to use ‘threatening tones’ to recover debt

Energy suppliers have been warned not to use threatening tones in communications with their customers over debt, following research showing this may be counterproductive. The research by Ofgem was published alongside its latest Consumer Protection Report which raised concerns some suppliers were prematurely or even incorrectly involving debt collection agencies. The regulator said in one case a supplier issued a county court judgement to a consumer over a small amount of debt, despite not having sent them a bill.

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