This report examines how utilities are innovating to improve their approach to tackling customer debt and the role technology is playing in accelerating this process.
Downloads
billing
Latest in billing
Affinity has boosted the services it offers to customers by adding a remote video sign language service and working with UK Power Networks to share information with customers on their respective Priority Services Registers.
News
Customer bills for 2020/21 will average £396 for water and sewerage services as price decreases for AMP7 come into effect. Meanwhile, CCW has revealed results of its consumer survey into attitudes during lockdown.
News
Gains have been made in the non-domestic water sector according to figures from Consumer Council for Water, but the watchdog urges firms they still have further to go
News
As part of a partnership and study into water efficiency and affordability Southern Water has visited low income households to offer advice and water saving gadgets. The results of the study by University of Sussex are presented nationally this week to highlight how companies can help households save water and money
News
Customer feel alienated by jargon in water bills according to a recent survey that suggested many customers do not even read their bills
News
Severn Trent has launched an extra channel for customers to communicate with the company. Its online service called Juno can answer simple queries and will learn as it does
News
Energy UK has listed which suppliers have been awarded the gold standard in its annual Billing Code audit.
News
Water watchdog CCWater was overwhelmed by the number of complaints it received from non-household customers unhappy with aspects of their service
News
Utilita Energy has been fined £175,000 after failing to meet its carbon emission reduction obligations, potentially causing customers to miss out on £30,000 of savings on energy bills. The penalty will be paid to consumers through the energy redress fund
News
Toto Energy's operations director Tom Nicholas says the company has been "reset" after issues concerning customer complaints led to the company shedding thousands of customers last year. The company has now taken on the majority of Solarplicity's customers.
News
In a bid to make the billing process more transparent, Eon will change the way it bills its customers from 19 April onwards.
News
