Affinity has boosted the services it offers to customers by adding a remote video sign language service and working with UK Power Networks to share information with customers on their respective Priority Services Registers.
Customer bills for 2020/21 will average £396 for water and sewerage services as price decreases for AMP7 come into effect. Meanwhile, CCW has revealed results of its consumer survey into attitudes during lockdown.
As part of a partnership and study into water efficiency and affordability Southern Water has visited low income households to offer advice and water saving gadgets. The results of the study by University of Sussex are presented nationally this week to highlight how companies can help households save water and money
Utilita Energy has been fined £175,000 after failing to meet its carbon emission reduction obligations, potentially causing customers to miss out on £30,000 of savings on energy bills. The penalty will be paid to consumers through the energy redress fund
Toto Energy's operations director Tom Nicholas says the company has been "reset" after issues concerning customer complaints led to the company shedding thousands of customers last year. The company has now taken on the majority of Solarplicity's customers.