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Latest in bills

Southern: Bill hikes require visible performance improvement
The only way to stop public anger at bill rises is through visible and sustained performance improvement in areas that matter most to customers, Southern Water has told Utility Week. It comes after the company faced a public and media backlash to leaked proposals to raise bills by as much as 73% to fund future investment needs.
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Yorkshire unveils support package for struggling billpayers
Yorkshire Water shareholders have agreed to provide £15 million of new funding to support households who are struggling to pay bills amid rising cost of living. The assistance is intended to help the 10,000 people now contacting the company each month about bill support, many of whom would not qualify for existing means-tested schemes.
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Sector urges customers to seek support as water bills creep up
Water and sewerage bills are set to rise by an average of £7 in the next financial year while water-only charges will increase by an average of £4 from April. Regional variations mean some customers could see costs rise up to 10% while prices will drop by up to 6% in other regions.
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Anglian lays out £680m spend for 2022/23
Anglian Water has unveiled plans for its largest ever single-year investment for the third year of AMP7, which will see the company spend £680 million, including large sums preparing the region for population growth and the effects of climate. To enable this investment, annual water bills will rise 5% to £454.
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South East expands automatic enrolment for social tariffs
South East Water has expanded its autoenrollment scheme for social tariffs and is looking to team up with more councils to grow the service further. The company wants to build on the partnership that began with Maidstone Borough Council in August and has now been extended to Tunbridge Wells.
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Survey highlights ‘extreme coping strategies’ to keep up with water bills
A new survey from National Energy Action (NEA) has highlighted the “extreme coping strategies” some low-income households are willing to adopt to keep up with their water bills.  The poll of 4,000 households conducted by YouGov found 41% of the more than 800 respondents with an annual income of less than £20,000 have, or would, wash less to lower their water bill.
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One-third of homes financially worse off this year
Ofwat has published its survey on consumer finances during the pandemic, showing a decline in mental health correlated with those financially struggling. It found more households were worse off in the past year than previously and many anticipated that to continue in the coming 12 months
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Ofwat warns of low awareness of financial support
People struggling with utility bills are three times more likely to pay by credit card than ask for help, research commissioned by Ofwat has shown. The report into financial support suggests many households are unaware of assistance offered by water companies.
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Water bills to fall amid surge in uptake of support
Household water bills are set to drop by an average of £2 from April, which after inflation will be the same rate as a decade ago. Bills and reductions vary between companies, but most households will save at a time when more customers across England and Wales are accessing payment support schemes than ever before.
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Yorkshire launches tariff for customers in debt
Under a new tariff Yorkshire Water will match billpayers' contributions to clear their debts, which the company said would equate to an average of £195 per eligible customer annually.
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