Citizens Advice

Setting the bar for RIIO2: How low can networks go?

Spend billions on energy efficiency, urges Eon’s CEO

Spending on energy efficiency must be boosted into the billions if we are to tackle climate change and meet the net zero target by 2050, the chief executive of Eon UK has said.

Industry voices react to customer vulnerability report

Industry voices have reacted mainly positively to recommendations made in the independent report by the Commission for Customers in Vulnerable Circumstances which called for “urgent action” to be taken in the energy sector.

Ofgem finds two energy suppliers in breach of competition law

Energy suppliers Economy Energy and E (Gas and Electricity), along with consultancy firm Dyball Associates breached competition law, Ofgem has found.

Customers ‘overcharged £24bn due to regulator error’

Energy networks face ‘lowest ever’ returns under RIIO2

RIIO reality bites

By the end of this month, Ofgem will issue its final decision on how it

Citizens Advice calls for ‘ambitious’ vulnerability strategy

Citizens Advice is calling on industry regulator Ofgem to use its forthcoming vulnerability strategy to set out how it will better support those customers who fall behind on their energy bills.

Lack of micro business engagement ‘concerns’ Ofgem

Ofgem is “concerned” that some micro businesses are struggling to engage with the market and paying more for their energy than they should.

Compensation worth £5.1m goes unclaimed by network customers

Ofgem to review smart metering costs in price cap

Energy regulator Ofgem has launched a consultation as part of its review into the costs of the smart meter rollout within its default tariff cap.

Ofgem to update consumer vulnerability strategy in summer

Martin Cave, chair of Ofgem delivering the keynote speech at Citizens Advice's "Consumers at the heart of the future energy system" conference on Tuesday (23 April), said that Ofgem will be publishing the second iteration of its consumer vulnerability strategy in "early summer”.

Should the smart meter rollout deadline be scrapped?

The human reality for smart home technologies

It’s an exciting time to work in the energy industry. Decarbonisation, decentralisation, and digitalisation are

Supplier failures prompt tougher entry tests for energy firms

Tougher entry tests for energy suppliers entering the market will be rolled out from June to drive up standards for customers and reduce the risk of supplier failure.