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The recent row between app-based energy provider Pure Planet and Citizens Advice has concentrated attention
5 years ago
Citizens Advice has been accused by app-based energy supplier Pure Planet of using “arcane and potentially flawed methods” to calculate its star ratings for energy companies.
Small supplier Outfox the Market has been ranked bottom of Citizens Advice’s latest star ratings table, with all five bottom spots going to challenger brands.
Brilliant Energy has ceased trading just days after it was revealed to be in credit default, Ofgem announced today (11 March).
The accounts for challenger energy provider Solarplicity are listed as “overdue” on the Companies House website, prompting concerns the company is in difficulty.
Ofgem has warned that if the company fails to improve its "poor customer service" it could result in the revocation of its supplier licence.
Industry voices have given a mixed reaction to the news Ofgem is to raise the default tariff cap on standard variable tariffs (SVT) by £117.
Solarplicity was subject to over 1,000 investigations into customer complaints in 2018, the Energy Ombudsman has revealed.
Claire Perry has insisted that smart meters will be installed in 70 per cent of households by the end of next year despite widespread doubts about the pace of the programme’s slow rollout.
The Energy Ombudsman has revealed it opened almost 400 investigations into Economy Energy in November, compared to just 112 in January 2018.
The temporary measure, which aims to protect customers on default tariffs, has faced criticism from industry players.
The energy regulator has published plans to slash in half the returns that energy networks can make in its proposals for the new RIIO2 price control framework, which covers the electricity and gas transmission networks together with gas distribution.
Reading-based One Select comes bottom of Citizens Advice customer service table. Meanwhile So Energy comes out on top and SSE takes second place and is the highest ranked big six supplier.
Citizens Advice has raised concerns that Ofgem's safety net was not designed to cover credit balances that run into thousands of pounds.
Industry figures have welcomed the news that the Competition and Markets Authority (CMA) is to
6 years ago
A Utility Week-WNS Trust Council roundtable met to discuss how best to identify and address