With case study insights from US and UK energy retail behemoths NRG and British Gas, this webinar shed light on strategies to leverage data to sustain and grow customer engagement.
Webinars
customer experience
Latest in customer experience
Industry leaders discuss the need to bridge an information transparency divide between utilities and their contractors as they pursue improvements in customer outcomes.
Analysis
A webinar exploring how the pandemic has forced most companies across sectors to adopt different ways of working in order to maintain their services and operations.
Webinars
A webinar to explore the building blocks required for smart, customer-centric field operations in the UK utilities industry, including discussion of ideal operating models, necessary skill sets and the role of digital transformation.
Webinars
A webinar to explore the role of digital channels in delivering sensitive and empathetic service to customers, especially in a context of increasing consumer vulnerability and hardship
Webinars
The results of Ofwat's shadow year of customer experience evaluation show Welsh, Wessex and Portsmouth have been the strongest performance while Thames, Southern and Affinity ranked lowest.
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