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Utilities must “not lose empathy” as the financial pressures on customers continue to mount, according to water and energy leaders. This extended summary details the concerns and aspirations of industry executives as they seek to improve their understanding of and response to vulnerability.
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South East Water has expanded its autoenrollment scheme for social tariffs and is looking to team up with more councils to grow the service further. The company wants to build on the partnership that began with Maidstone Borough Council in August and has now been extended to Tunbridge Wells.
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Under a new tariff Yorkshire Water will match billpayers' contributions to clear their debts, which the company said would equate to an average of £195 per eligible customer annually.
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