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Whether you are completing scheduled maintenance or doing a customer install or emergency repair, exceeding customer expectations whilst maximising technician utilisation and first time fix rate has never been more important. That’s why getting field workforce scheduling, and parts processes not just managed competently—but fully optimised—has become the make-or-break for many businesses. But what defines best-in-class scheduling optimisation? 
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UK energy suppliers still have 20 years of Feed In Tariff administration ahead. JulesFIT is the online solution for FIT administration enabling energy supplier's back office efficiency and customer self-service.
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Customer satisfaction with utility services fell to its lowest point since 2017, research by Institute of Customer Service (ICS) shows. The sector could improve on its billing, website navigation and helping customers contact the relevant person or department when they need assistance. Despite the overall falls, the ICS top 50 rankings welcomed its first ever water company.
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Severn Trent has launched an extra channel for customers to communicate with the company. Its online service called Juno can answer simple queries and will learn as it does
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Anglian Water chief executive Peter Simpson tells Utility Week the company's customers have made it clear that cheaper bills are not the only priority when it comes to setting its business plan for the next five years.
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Scottish and Southern Electricity Networks is upgrading 11kV switchgear at four of its substations in the south of England as part of a £2.4 million investment programme.
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Utilita Energy has been fined £175,000 after failing to meet its carbon emission reduction obligations, potentially causing customers to miss out on £30,000 of savings on energy bills. The penalty will be paid to consumers through the energy redress fund
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