A recent Utility Week webinar brought together sector leaders to explore the challenges utilities must tackle to improve diversity and inclusion.
News
customers
Latest in customers
Government has launched a new smart meter framework which aims to boost the rollout. So, what's next for suppliers as they ramp up the delivery programme?
Analysis
As decarbonisation and diversified competition continue to shape energy products and services, Utility Week invited energy retail giants from both sides of the Atlantic to dissect the data strategies driving their efforts to sustain and grow customer engagement in challenging times.
Analysis
Ofwat has published its survey on consumer finances during the pandemic, showing a decline in mental health correlated with those financially struggling. It found more households were worse off in the past year than previously and many anticipated that to continue in the coming 12 months
News
As businesses re-open after lockdown the pressure is on water retailers to read a copious number of meters and accurately update customer bills. Castle Water CEO John Reynolds talks to Utility Week about the storm after the calm.
News
The post Covid stimulus will create more demand for green energy – but what is really green – and what isn’t? Alan John and Deborah Harvey from Osborne Clarke explain
Analysis
CCW has warned water retailers to "get their act together" as complaints remain higher than before the market opened, despite falling for a third successive quarter.
News
Download this new utilities white paper which looks at the common challenges that prevent companies from delivering a positive experience for customers in vulnerable circumstances – and explores how we might simplify them.
Downloads
Thames Water has been penalised £100 million by Ofwat for low customer satisfaction scores, forcing it to shave even more from its PR19 allocation, which it has already called unfinanceable.
News
Scottish and Southern Electricity Networks’ (SSEN’s) Power Track app has been downloaded by almost 32,000 customers, a year on from its launch.
News
Smart metering rollouts around the world are now delivering significant benefits to consumers. In this Market View, Ryan Hledik of The Brattle Group reveals how Britain's programme could do the the same,
Opinion
Opinion