A webinar to explore the building blocks required for smart, customer-centric field operations in the UK utilities industry, including discussion of ideal operating models, necessary skill sets and the role of digital transformation.
How has the pandemic catalysed change in field worker experience and field force management? Utility Week explores the experiences and ambitions of energy and water industry leaders in this new report.
The challenges raised by the pandemic have accelerated Centrica through its digital transformation strategy and prompted mass-adoption of new technologies which the company would otherwise have struggled to achieve in half a decade according to James Boswell, director global end user computing at the energy giant.
Digital technology dramatically improves the economics and capabilities of every business yet utility companies are not always harnessing these benefits to the full. In this white paper Steven Bruce from Idox reviews the progress made to date and challenges still being faced across the energy and utilities sectors.
Overcoming the challenges of delivering excellent digital services to priority service customers will be the topic of a new Utility Week webinar. We will also present the findings from a data sharing pilot of customers on the Priority Services register in advance of the initiative being rolled out sector wide in 2020.
The latest addition to Anglian's innovation hub in Newmarket will have the ability to detect, locate and solve problems in the network. The company said the system takes AI a step forward from making observations to being able to make judgements and decisions based on its observations.