Ofwat has launched a consultation on the best ways to use evidence from customer engagement and research in future price reviews after criticism that consumer views had been overlooked at PR19
News
engagement
Latest in engagement
Excellence in service is about communicating with customers using their preferred channel - not yours. Denise Chevin looks at best practice in perfecting the omni-channel experience.
Downloads
The Consumer Council for Water has urged water retailers to “do more” to sell the benefits of the open water market to small and medium-sized businesses (SMEs).
News
"The energy sector hailed the introduction of smart meters, but smart meters alone do not change customer satisfaction overall"
Opinion
