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Keeping Us Connected

Editor's picks

Utility Week launches Keeping Us Connected
We introduce a new series celebrating the tireless work carried out across the utilities sector to ensure the lights stay on and the water and gas keeps flowing during lockdown. As well as highlighting individuals and teams going above and beyond their day-to-day roles we will be examining how companies are adapting to new responsibilities and taking the initiative to extend support – both operational and financial - where it is needed most.
News
Keeping Us Connected: Centrica saves foodbank
As part of our Keeping Us Connected campaign, Utility Week takes a look at the work British Gas engineers are undertaking on behalf of food banks up and down the UK. In Scotland Scottish Gas engineers have successfully managed to keep a foodbank open by volunteering their time and vehicles to help.
News
Keeping Us Connected: Crisis Management
Energy UK interim chief executive Audrey Gallacher writes for Utility Week about how the sector has risen to the challenges presented by coronavirus. She is backing our Keeping Us Connected campaign as giving recognition “for those whose services go unnoticed in happier times, but have been shown to be indispensable when our country has been put to the test”.
Opinion

Latest in Keeping Us Connected

Fletcher: No need to act immediately on regulatory adjustments
Ofwat's chief executive has said that despite some calls for early regulatory adjustments, she currently sees no evidence for immediate intervention. She said eventual adjustments would consider all relevant circumstances and promised the regulator would not “assume the benefit of hindsight when considering a company’s performance during the crisis”.
News
Wessex establishes community fund
To help people in the community worst affected by the coronavirus, Wessex Water has established a foundation to distribute annual grants between local charitable organisations
News
Water firms see demand rise by up to a third during lockdown
The driest May for more than a century coupled with the lockdown has seen a dramatic spike in water usage, with one company reporting a 33 per cent increase on an average month and another comparing the effect to serving an extra 400,000 customers.
News
Keeping Us Connected: SSEN’s Jordan Fay
As coronavirus forces increased online interactions between customers and businesses, digital teams have become more important than ever before. As part of our Keeping Us Connected campaign, we look at the work Scottish and Southern Electricity Networks (SSEN) is doing to help its customers online.
News
Yorkshire maintains leak logging at a distance
Yorkshire Water has maintained its leak detection programme during the coronavirus outbreak after partnering with Invenio Systems to install leakage loggers while manual checks at customer homes were paused.
News
UU: Customer service is an emotional interaction not a process
United Utilities' customer base includes some of the most deprived parts of the country and these people are now facing ever increasing hardships because of the pandemic. Customer services and people director Louise Beardmore tells Utility Week how empowering staff to help wherever possible has earned the company praise from those it serves.
Interviews
Keeping Us Connected: EDF’s telephony team provides vital support
As part of our Keeping Us Connected campaign, Utility Week looks at how EDF Energy’s telephony team have been working to ensure the company can continue to help the most vulnerable customers at a time when they need it most. A cloud-based contact centre, which has been rolled out over the past 12 months, has helped to ensure the team can help those most in need during the pandemic.
News
Anglian Water’s CEO: Are we really doing enough to cut carbon?
Anglian Water’s chief executive and recently appointed co-chair of the Corporate Leaders Group Peter Simpson shares his thoughts on the role of big business in tackling climate change when we emerge from a locked-down world. How we can use what we’ve learnt to ‘build back better’ than before?
Opinion
Keeping us Connected: SES liaison teams offer community lifelines
As part of our Keeping Us Connected series SES' customer liaison officer, Janet Riley, talks to Utility Week about how her role has evolved in the face of coronavirus - offering more than just advice on bills to vulnerable customers. She says: "Without us ringing these people I don’t know what would happen to them."
News
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