The unprecedented rise in energy prices has, according to Utilita founder and CEO Bill Bullen, created a ‘best-ever opportunity’ for the Government and energy suppliers alike to encourage energy efficient customer behaviour.
The fourth industrial revolution, with widespread rollout of the so-called Internet of Things, has been well publicised and long anticipated. There can be little doubt that, with UK utilities and their supply chain partners under increasing pressure to deliver more for less, smart devices that generate actionable insight are a must-have.
The head of energy industry partnerships for Google’s Nest thermostat business, Aaron Berndt, discusses the tech giant’s pandemic ‘helpfulness campaigns’, efforts to streamline smart thermostat adoption and the impending challenge of scaling distributed energy resources.
Ahead of discussions around working towards a ‘just’ transition and best-in-class customer service at Utility Week Live, Utility Week Innovate explores some of the digital projects helping firms respond to the ‘dynamic’ nature of vulnerability.
Utilita’s director of new products, George Walters, discusses the importance of consumer-facing innovation and why he believes suppliers who aren’t creating technology that enable customers to understand and tweak their energy usage will lose out.
Utility Week Innovate’s first round-up of 2022 features Veolia’s first UK electric vehicle battery recycling facility, pan-utility efforts to improve priority services register support, and plans to trial solutions to smart meter ‘blackspots’.
Non-household water market operator MOSL has set out suggestions for how to include concerns of the business sector in PR24 plans including setting ODIs to allow wholesalers to invest in metering and data.
Arthur Mitchell, engagement manager at PwC's Strategy& division, considers how water companies can support customers through this difficult time while balancing the sustainability impacts of increased consumption during lockdown.
Earlier this week Ofgem announced it will formally ban all energy suppliers from back-billing customers for energy used more than 12 months ago. We asked energy suppliers for their views on the announcement.