Regulatory action may be required to tackle the root causes of growing complaints from businesses about their water and sewerage services, the Consumer Council for Water (CCWater) has warned.
Research undertaken by the Consumer Council for Water (CCWater) has detailed a drop in levels of satisfaction and trust from non-domestic customers with their water companies. According to the figures, 87 per cent were satisfied with their water services in 2018, compared to 93 per cent in 2016.