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non-household

Latest in non-household

UU dominates meter reading in north west
After bringing meter reading back in house after contracting it out for 20 years, United Utilities is now reading 90% of business water meters in the north west of England. The company invested in staff and technologies last year to launch the service, which has five retailers signed up and two more in discussions
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Ofwat proposes raising price cap
With the level of bad debt anticipated to exceed 2 per cent for the water retail sector, Ofwat has begun consulting on the most appropriate ways to share the costs. The regulator has proposed raising the price cap and sharing debt between customers from 2022
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Business Stream wins Shell supply contract
Business Stream has added Shell's 550 UK sites to its water supply portfolio as part of a three-year deal that will include bespoke water efficiency plans for the sites.
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Business Stream prepares backstop against coronavirus losses
Scottish Water has made financial support of up to £88 million available to Business Stream to mitigate the impact of coronavirus. It comes as the water retailer reported an operational loss of £14 million for 2019/20, down from a profit of £0.3 million the previous year.
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Sharp rise in water retailer complaints
Despite efforts to protect non-household water customers from bills during lockdown a sharp rise in complaints to the watchdog over the summer shows many businesses were unhappy with the service from their retailer
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Enhanced protection for business customers proposed
Water retailers may be prevented from disconnecting customers for non-payment, or beginning debt recovery if an amendment to the Customer Protection Code of Practice is approved by Ofwat.
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Switching remains low among water retail customers
Awareness of the choice to change water supplier is growing among customers in the non-household market but few billpayers are opting to switch, according to Ofwat's report on the state of the market in 2019/20
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MOSL makes double chair appointment
Following code changes to MOSL's governance, the market operator has named separate chairs to its panel and board who will assume the positions in September when Jim Keohane's tenure ends.
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Ofwat extends liquidity support for water retailers
Ofwat has decided to roll back most of the temporary measures that were introduced to protect the non-household market during the coronavirus lockdown when many businesses were forced to temporarily shut. However, the regulator also announced it would continue to allow water retailers to defer a portion of their wholesale charges until the end of October.
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