Ofwat

Latest in Ofwat

People struggling with utility bills are three times more likely to pay by credit card than ask for help, research commissioned by Ofwat has shown. The report into financial support suggests many households are unaware of assistance offered by water companies.
News
Thames Water has been investigated by Ofwat over concerns its smart meter rollout approach breached competition rules by restricting access for retailers and third parties to meters and data. Thames has proposed a series of formal commitments, which if implemented would close the case.
News
Collaborative innovation within the water sector is currently high on the agenda, thanks to the Ofwat Innovation Fund. A team from the University of Sheffield has distilled its work on how best to build partnering relationships that lead to viable innovations into a new downloadable guide for the sector.
Opinion
The sky is the limit for getting the water sector to think innovatively about how to tackle the environmental and societal challenges faced today. Ofwat's John Russell writes about the success of the innovation fund so far and what is next.
Opinion
The water regulator has approved plans from the sector to invest £2.8 billion in environmental projects to build back better including wastewater treatment projects, flood protection schemes, habitat and biodiversity protection, and to cut pollution.
News
Ofwat is inviting water companies, their customers and consumer groups to share their experiences of service during the pandemic to better understand how support could be improved for those in financial difficulty, struggling with emotional wellbeing or without online access.
News
Water sector investors do not feel listened to by Ofwat according to its annual survey, which nevertheless showed overall support for the regulator’s policies and methods. The poll found 48 per cent of respondents did not feel the regulators was taking their views on board.
News
An environmental group has threatened legal action against environment minister Rebecca Pow’s department for not dealing comprehensively with combined sewer overflows.
News
A new report commissioned by Ofwat has said the introduction of a B-Mex incentive, to measure end consumer satisfaction with non-household water providers, could “fill important gaps” in the existing regulatory framework. Ofwat is considering the recommendations of Europe Economics including running a pilot version from April 2022 ahead of potentially implementing the mechanism at the next price review in 2024, or via a different framework.
News
Ofwat is considering altering Tideway's licence to acknowledge the delays and additional costs incurred because of Covid-19. It is consulting on changing the amount customers pay from 60 to 85 per cent of the c.£200million extra that the pandemic is anticipated to have added to the price of delivering the super sewer.
News
Ofwat’s freshly departed chief executive Rachel Fletcher talks to Utility Week about her highs and lows in the water sector - from price reviews, social contracts, CMA appeals and how the sector rebounded from what she described as its darkest point.
Interviews
The main round of Ofwat's innovation competition kicks off in May with collaboration encouraged for entries that can win £1 million to £10 million to advance and commercialise ideas, models and processes that will benefit the whole sector. The regulator has also updated on activity in the first round of the Innovation in Water Challenge.
News
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