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No-one talks about totex anymore, but is that because it’s been abandoned or been adopted into business as usual? A roundtable of utility executives explained all.
5 years ago
Ofwat has issued a direction to Tor Water ordering it to pay any “outstanding and undisputed invoices” or statements to wholesalers after it received a number of notifications that it had not done so.
Thames Water will carry out a “full investigation” to prevent future disruption to customers after a burst pipe in Hampton caused water shortages across areas of west and south west London yesterday (12 June).
Ofwat’s chief executive Rachel Fletcher has challenged incumbent companies operating wholly or mainly in England to do more to support the development of markets.
The water industry is a highly capital intensive business, with perhaps 70 per cent of
The latest UK Customer Satisfaction Index (UKCSI) did not make the most positive reading for
Regulatory action may be required to tackle the root causes of growing complaints from businesses about their water and sewerage services, the Consumer Council for Water (CCWater) has warned.
Supplier failures have become increasingly common of late in the energy retail space and now the non-domestic water market has witnessed its first casualty.
Water industry regulator Ofwat is proposing to incorporate new objectives about board leadership, transparency and governance into company licences.
The opening of a competitive domestic water market will occur within the next three years, customer communication company Quadient has predicted.
Ofwat is making “good progress” and hopes to provide an update “fairly soon” about its investigation into Southern Water, Utility Week understands.
Research undertaken by the Consumer Council for Water (CCWater) has detailed a drop in levels of satisfaction and trust from non-domestic customers with their water companies. According to the figures, 87 per cent were satisfied with their water services in 2018, compared to 93 per cent in 2016.
Ofwat chief executive Rachel Fletcher was clearly unimpressed by most of the business plans submitted
Severn Trent, South West Water and United Utilities have welcomed Ofwat’s draft determinations for their business plans for 2020 to 2025.
Severn Trent, South West Water and United Utilities are set to benefit from “financial and reputational” benefits after receiving “limited interventions” to their proposed business plans for 2020-25.
Arup and Costain have jointly won a health and safety assurance framework contract as part of Yorkshire Water’s capital investment programme for AMP7.