01342 332057
info@utilityweek.co.uk
Ofwat has today (31 January) published its initial assessment of water companies' business plans for the 2019 price review, PR19. The industry reacts.
5 years ago
Ofwat has taken a tough stance on all but three water companies and will push them to go further to deliver for customers between 2020 and 2025.
Customer satisfaction in the water industry will not be achieved by simply “providing a largely invisible public service," Ofwat’s senior director of corporate communications has warned.
Ofwat has noted the “disappointing performance” for customer service by Thames Water and SES Water as the regulator published the service incentive mechanism (SIM) scores for 2017-18.
Ofwat has indicated that it will consider more ambitious leakage targets for future price reviews but said further improvements will be dependent on advances in technology as well as greater levels of industry collaboration.
Water companies have done too little to develop a new water grid that would enable supplies to be shifted from areas where water supplies are abundant to those at greater risk of shortages, according to Ofwat.
The past year has been a perfect storm for the water industry. Weather extremes are increasingly becoming the norm and the cracks of an ageing infrastructure are starting to show.
Ofwat confirms outperformance and underperformance payments for Severn Trent, Anglian Water, South West Water and Hafren Dyfrdwy.
Southern Water has incurred the wrath of The Pensions Regulator (TPR) after it was revealed the utility giant had prioritised dividend payments to shareholders over payments into the company pension scheme, despite a multimillion pound pension scheme deficit.
SES Water said it has “significantly lowered” its gearing from 77 per cent to below 60 per cent as it published its first ever “customer-friendly” guide which explains how the company its owned, run and financed.
South West Water supported the Isles of Scilly operations during the summer months when water levels fell to extreme lows as the company prepares to take over the water supply of the area.
Essex and Suffolk Water has unveiled a new online portal that allows customers to report
Customers collectively saved millions of pounds on their bills in the first year of the non-domestic water retail market but significant challenges persist, according to a review of the market’s first year.
6 years ago
1. One person crossing their fingers for a good start of the new year will be
Ofwat “does not have full confidence” in the quality of data provided by four water companies and is challenging them to “improve transparency”.
Harrow firm to offer “transparent and honest pricing” in first step to becoming UK’s leading
Cathryn Ross, Ofwat’s chief executive delivers last speech before heading to BT Ofwat’s outgoing chief