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pandemic

Latest in pandemic

Ofwat asks customers to share Covid-19 experiences
Ofwat is inviting water companies, their customers and consumer groups to share their experiences of service during the pandemic to better understand how support could be improved for those in financial difficulty, struggling with emotional wellbeing or without online access.
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Northumbrian joins Covid-19 testing programme
Northumbrian Water has become the first water company in the sector to join a mass coronavirus testing programme. Frontline and customer facing staff will be offered one or two voluntary tests weekly to identify asymptomatic cases.
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Report estimates Covid’s RORE cost and PCC impact
Changes to per capita consumption (PCC) and the cost of debt have been assessed to be the most significant Covid-19 impact on the water sector, based on data from April – July 2020. In a report jointly commissioned by Water UK and Ofwat, Atkins and Frontier Economics estimated the cost of Covid-19 during AMP7 to have an impact between -0.35 per cent to -0.97 per cent as the measured change in the return on regulatory equity (RORE).
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Sharp rise in water retailer complaints
Despite efforts to protect non-household water customers from bills during lockdown a sharp rise in complaints to the watchdog over the summer shows many businesses were unhappy with the service from their retailer
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Covid forced 25% of water supply chain to cut jobs
Many businesses that supply goods and services to the water sector had to furlough staff during lockdown and a quarter had to make redundancies according to British Water's Lila Thompson who described the serious impact on the supply chain
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Fletcher: No need to act immediately on regulatory adjustments
Ofwat's chief executive has said that despite some calls for early regulatory adjustments, she currently sees no evidence for immediate intervention. She said eventual adjustments would consider all relevant circumstances and promised the regulator would not “assume the benefit of hindsight when considering a company’s performance during the crisis”.
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