priority register

Auriga puts stepping stones in place for shared PSR

Auriga Services, a subsidiary of Severn Trent Trust Fund, has revealed it will launch a nationwide portal to share information about vulnerable customers later this year. Under the system - being trialled with Thames Water - customers will only have to register their details with one company and other utilities using the portal will be able to access this data.

10/06/2020

News

Time to ‘put pedal to the metal’ over shared PSR

Both the energy and water sectors need to hasten the creation of a single, shared priority service register (PSR), several industry experts have said. Electricity North West and United Utilities trialled such a scheme in 2018, but plans to roll out a common register nationwide in April this year have been delayed.

28/05/2020

News

Keeping us Connected: Southern mulls next step for vulnerable customers

As part of our Keeping us Connected series, Utility Week talks to Southern Water’s vulnerability lead Rachel Ryan-Crisp about how the company has begun to think about extending financial assistance to help households facing continuing hardships due to coronavirus.

11/05/2020

News

Load More