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priority services register

Latest in priority services register

Thames adds more than 4,000 disabled customers to PSR
Thames Water has added more than 4,000 people to its priority services register (PSR) since forming a partnership with disability charity Sense in January. The PSR enables them to receive extra support if water supplies are interrupted and communications in multiple formats, including braille, audio and sign language video.
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Energy crisis magnifies need for single water tariff
A single social tariff for financially vulnerable water customers is “even more important” in the context of a wider cost of living crisis, CCW has said. The consumer body is currently working with Defra and the Welsh government to establish how to implement a scheme and what it will look like, with the aim of having it in place for the start of the next price review period in 2025.
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Thames partners with disability group to grow PSR
Thames has partnered with a disability charity to expand the communication about its priority services register and how households living with a disability can benefit from the support offered. The company is aiming to reach 410,000 sign-ups to its PSR by 2025.
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CCW embarks on crusade for vulnerable customers
Consumer watchdog CCW has set water companies a target of raising awareness of the priority services register from its current 42 per cent to 75 per cent by 2030. As part of a series of goals aimed at vulnerable customers, CCW also wants to helps turn around a situation where currently 51 per cent view the communication from their water company as poor.
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