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Thames adds more than 4,000 disabled customers to PSR
Thames Water has added more than 4,000 people to its priority services register (PSR) since forming a partnership with disability charity Sense in January. The PSR enables them to receive extra support if water supplies are interrupted and communications in multiple formats, including braille, audio and sign language video.
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Energy crisis magnifies need for single water tariff
A single social tariff for financially vulnerable water customers is “even more important” in the context of a wider cost of living crisis, CCW has said. The consumer body is currently working with Defra and the Welsh government to establish how to implement a scheme and what it will look like, with the aim of having it in place for the start of the next price review period in 2025.
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Anglian lays out £680m spend for 2022/23
Anglian Water has unveiled plans for its largest ever single-year investment for the third year of AMP7, which will see the company spend £680 million, including large sums preparing the region for population growth and the effects of climate. To enable this investment, annual water bills will rise 5% to £454.
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Thames partners with disability group to grow PSR
Thames has partnered with a disability charity to expand the communication about its priority services register and how households living with a disability can benefit from the support offered. The company is aiming to reach 410,000 sign-ups to its PSR by 2025.
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