This report sets out how energy and water companies can better engage customers through the smart meter rollout, as well as organising installations and maintenance appointments without alienating them.
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smart meter rollout
Latest in smart meter rollout
The utility responsible for delivering electricity to eight million homes and businesses across the Midlands, south west, and south Wales, launched a smart meter data scheme it hopes can facilitate the mass adoption of EV chargers, heat pumps and solar panels by its consumers.
Analysis
Tapping into the potential of smart water meters and delivering a smarter future for the UK’s water supply network will require a collaborative, ‘all-hands-on-deck’, approach according to Everflow founder and CEO Josh Gill.
Comment
Fresh from Everflow being named Retailer of the Year at the Water Industry Awards 2022, its environmental and regulatory affairs manager Clare Galland reflects on language lessons at a French nuclear plant, overcoming social anxiety, and the importance of in-person working.
Interviews
Northern Gas Networks (NGN) will finish building a cross section of the UK’s 29 million homes – including the brick-by-brick reconstruction of designs from more than a century ago – in autumn 2022 as a test bed for new in-home net zero technology and innovation. Here, head of systems development and energy strategy, Keith Owen, offers a snapshot of the firm’s new build.
Analysis
The fourth industrial revolution, with widespread rollout of the so-called Internet of Things, has been well publicised and long anticipated. There can be little doubt that, with UK utilities and their supply chain partners under increasing pressure to deliver more for less, smart devices that generate actionable insight are a must-have.
News
Energy firm Eon and Nationwide Drones have jointly launched drone and laser scanner-led home ‘health assessments’ – which they claim can gauge solar, heat pump and insulation suitability in under an hour – and outlined ambitions to harness drone tech across ‘all survey requirements’.
News
The head of energy industry partnerships for Google’s Nest thermostat business, Aaron Berndt, discusses the tech giant’s pandemic ‘helpfulness campaigns’, efforts to streamline smart thermostat adoption and the impending challenge of scaling distributed energy resources.
Interviews
DevicePilot CEO, Pilgrim Beart – founder of the platform which eventually became British Gas’ Hive – outlines how he believes the UK smart energy sector can best weather a ‘perfect’ storm in H2 2022.
Comment
DevicePilot CEO, Pilgrim Beart – founder of the platform which eventually became British Gas’ Hive – discusses the route to successful smart energy innovation and why service management holds the key to a smooth journey.
Comment
Ofwat has confirmed it has closed its investigation into whether Thames broke competition law while rolling out smart water meters for non-household customers. Concerns had been raised that retailers did not have access to essential data from meters but Thames agreed to remove data charges and alter its approach to upgrading meters
News
DevicePilot CEO, Pilgrim Beart, reflects on founding and selling the platform which would eventually form British Gas’ Hive brand, what utilities can learn from Silicon Valley, and the value of ‘co-opetition’.
Interviews
