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So Energy unveils solar storage solution
So Energy has launched a full-service solar and storage solution for its customers, allowing them to generate their own power and cut their energy bills. The supplier’s So Energy Solar package will see solar panels and a battery installed in customers’ homes. Speaking in response to the launch Simon Oscroft, co-founder of the retailer, said suppliers have a responsibility to "do all they can" to encourage their customers to make green choices.
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So Energy signs new PPAs
Challenger energy supplier So Energy has signed two new power purchase agreements (PPA) worth an estimated £20 million.
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Four suppliers fined after overcharging customers
Four energy suppliers have paid more than £171,000 in redress after they failed to offer certain types of tariffs to customers with restricted meters. Around 4 million customers in Great Britain have a restricted, or ‘profile class two’ (PC2), meter. They allow customers to be charged for electricity at different rates, depending on the time of day they use their energy.
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Consumer trust ‘is essential to energy transition’
Building consumer trust in the energy sector, as well as using technology to drive forward change, will be key components of the energy transition, industry observers have stressed. Speaking during a panel discussion at the annual Energy UK conference, industry leaders discussed the future of energy retail markets following the pandemic.
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So Energy enters PPA market
Challenger energy supplier So Energy is set to sign three new power purchase agreements next month following the successful launch of its first direct partnership with a generator.
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Customer Centric: So Energy
In the wake of the coronavirus pandemic and increasingly high public expectations, best practice in customer service is more crucial than ever. Utility Week kicks off the first in a series of interviews with suppliers ranked highly in customer service league tables, to share their secrets to success. We begin with So Energy, the supplier founded by two former Macquarie traders, which has ranked in the top five of the Citizens Advice star ratings tables for ten straight quarters.
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