switching

Switching rebounds in business water market

The number of business customers switching their water retailer was higher in 2021/21 than the year before but has yet to rebound to pre-pandemic levels, data collated by MOSL has shown. The market operator said there was also a dip in retailer performance as some continued to face problems with the availability of meter readers.

10/05/2022

News

Switching sees sharp year-on-year decrease in September

Switching saw an almost 20 per cent decrease last month compared to September 2019, the latest figures from Energy UK show - the worst performance since the country came out of lockdown.

19/10/2020

News

Recovery ‘in sight’ as electricity switching increases

Electricity switching saw a resurgence in June, with a 6 per cent year-on-year rise and just under eight per cent increase compared to May. Switching has seen a dip due to coronavirus in recent months, with May recording a three-year low.

10/07/2020

News

Electricity switching hit three-year low in May

Electricity switching in Great Britain took a further dip last month as the coronavirus pandemic continued to affect consumer behaviour. The figures from ElectraLink’s Energy Market Data Hub show switches between energy suppliers in May decreased both year-on-year and month-on-month.

15/06/2020

News

Almost 450,000 make electricity switch in January

Figures published by Energy UK show a 17 per cent year-on-year increase in customers switching supplier last month. Energy UK also issued an update on how deals such as Ovo buying SSE's retail arm will affect future figures.

20/02/2020

News

Switching on track to break 2018 record

Energy UK has released the latest switching figures for November. They already equal 2018's record-breaking 5.8 million total with one month to spare.

16/12/2019

News

Next-day switching will create ‘credit control’ problem

Next-day switching is scheduled to go live in 2021, but Doug Stewart, chief executive of Green Energy UK, tells Utility Week that the process could open a loophole for "serial switchers" to exploit.

02/12/2019

News

Will next-day switching be a reality by 2021?

By summer 2021 consumers should expect to switch their energy supplier by 5pm the next working day. Industry regulator Ofgem and the Data Communications Company are working towards creating a centralised switching service to facilitate this but one industry expert has referred to recent experiences with the smart meter rollout and questioned whether the timescale can be met.

27/11/2019

Analysis

First water switching service plans to level playing field for small retailers

The first switching service for water companies is being launched in January. Its co-founder told Utility Weekly it will give SME customers the opportunity to compare prices from all retailers as well as ensuring they are paying the correct amount with a data check service.

30/09/2019

News

Utility customers ‘willing to show loyalty’ to providers

Despite increased levels of switching among energy suppliers recently, research has found customers across the utilities sector to be mostly loyal to their provider. Oliver Disney, commercial director of 383 Project, said the switching trend could be heading towards a "significant roadblock."

06/09/2019

News

GoCompare signs Open Banking deal

The price comparison and switching service will partner with Bud to allow customers to switch their provider on a banking app.

15/08/2019

News

DCC begins countdown to next day switching in 2021

The Data Communications Company (DCC) has begun the countdown to delivering Ofgem's switching programme. The Central Switching Service (CSS) was initially scheduled to go live at the end of next year but it has since been pushed back to 2021.

09/07/2019

News

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