This report sets out how energy and water companies can better engage customers through the smart meter rollout, as well as organising installations and maintenance appointments without alienating them.
Downloads
Technology
Latest in Technology
The decarbonisation of the energy system requires networks to accelerate digitalisation and increase grid flexibility. But what are the challenges utilities must tackle on the path to delivering the flexible grid of the future? This webinar will consider the opportunities to maximise market participation, the merits of a common framework for flexibility, and how data can be used at grid edge to improve resilience across the network.
Webinars
This major new report examines how utilities are approaching their digital journey, and what the challenges are to adopting new technologies and a fresh approach to data.
Downloads
A senior figure at a distribution network operator has insisted that while regulated companies must seek to collaborate more closely, it is essential to maintain a spirit of competition.
News
The energy sector is seeing a rapid evolution of customer journeys and channels, with consumer expectations growing all the time. But are the energy market and the systems changing fast enough to meet these needs? This new white paper from Coeus Consulting considers some of the key challenges facing technology leaders across the energy sector and their wider significance.
Downloads
Yorkshire has begun using a cloud platform to share data including images and video with multiple team members when dealing with a sewer incident to allow the company to resolve problems more quickly and efficiently.
News
Everflow Water wants to simplify the retail market and has invested in technologies to get there. Utility Week catches up with founder Josh Gill, who shares his vision for an autonomous non-domestic sector and why he welcomes regulators’ recognition that this is a fragile market and they need to be more hands on.
Interviews
This insight report from Utility Week in association with Quadient examines how, as utilities open up more communication channels to customers, they can ensure their operations become more efficient – and what role technology plays in this.
Downloads
Severn Trent is trialling a sludge processing method that uses carbon capture technology and converts waste to energy as well as agri-fertiliser. Chief engineer Bob Stear said the technology has the potential to be a game-changer for wastewater treatment
News
Utilities are rushing to unlock the potential of artificial intelligence to positively transform operations and services. This landmark report from technology leaders at Cognizant and the Center for the Future of Work highlights the strategies needed to ensure challenges at the interface between technology and humans do not undermine AI’s enormous potential.
Downloads
Leakage targets have been set by Ofwat to see a country-wide reduction of 17 per cent and some companies tasked with up to 25 per cent. A new report, available exclusively to Utility Week members, looks at how the sector is approaching the issue and some of the lessons learnt to date.
News
It might not be the most glamorous area of research but the way creditors collect the money owed to them can affect us all at some point in our lives. Fintech company, Flexys, is using academic research advice to help change the way customers in debt manage their arrears.
Opinion
