Technology

Latest in Technology

The energy sector is seeing a rapid evolution of customer journeys and channels, with consumer expectations growing all the time. But are the energy market and the systems changing fast enough to meet these needs? This new white paper from Coeus Consulting considers some of the key challenges facing technology leaders across the energy sector and their wider significance.
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Yorkshire has begun using a cloud platform to share data including images and video with multiple team members when dealing with a sewer incident to allow the company to resolve problems more quickly and efficiently.
News
Everflow Water wants to simplify the retail market and has invested in technologies to get there. Utility Week catches up with founder Josh Gill, who shares his vision for an autonomous non-domestic sector and why he welcomes regulators’ recognition that this is a fragile market and they need to be more hands on.
Interviews
This insight report from Utility Week in association with Quadient examines how, as utilities open up more communication channels to customers, they can ensure their operations become more efficient – and what role technology plays in this.
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Severn Trent is trialling a sludge processing method that uses carbon capture technology and converts waste to energy as well as agri-fertiliser. Chief engineer Bob Stear said the technology has the potential to be a game-changer for wastewater treatment
News
Utilities are rushing to unlock the potential of artificial intelligence to positively transform operations and services. This landmark report from technology leaders at Cognizant and the Center for the Future of Work highlights the strategies needed to ensure challenges at the interface between technology and humans do not undermine AI’s enormous potential.
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Leakage targets have been set by Ofwat to see a country-wide reduction of 17 per cent and some companies tasked with up to 25 per cent. A new report, available exclusively to Utility Week members, looks at how the sector is approaching the issue and some of the lessons learnt to date.
News
It might not be the most glamorous area of research but the way creditors collect the money owed to them can affect us all at some point in our lives. Fintech company, Flexys, is using academic research advice to help change the way customers in debt manage their arrears.
Opinion
Water and energy utilities face a radical shake-up, as forces such as climate change and shifts in consumer behaviour drive them to find new and innovative ways of operating. Alongside this, new technologies are being brought into the mainstream. Companies can choose to either capitalise on the benefits of these or get left behind.
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A Utility Week roundtable, sponsored by Vodafone, sought to identify what the customer of the future might look like, and how technology might help or hinder future service provision.
Market insight
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