Utility Week Live 2022

Editor's picks

On the back of Utility Week Live 2022, Utility Week editor James Wallin sat down with Aimie Chapple, Capita Experience CEO, to gauge her thoughts on the challenges discussed over the two days and solutions presented.
Interviews

Latest in Utility Week Live 2022

The fourth industrial revolution, with widespread rollout of the so-called Internet of Things, has been well publicised and long anticipated. There can be little doubt that, with UK utilities and their supply chain partners under increasing pressure to deliver more for less, smart devices that generate actionable insight are a must-have.
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A trial of heat-as-a-service in the form of the warm homes prescription pilot, run by the Energy Systems Catapult (ESC), has shown that it is possible for suppliers to offer energy as a service under current market rules, one of the designers of the scheme has said.
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“My agents need three things – to be human, to be positive, to be brave,” says Christopher Dalley, back office, asset management and revenue operations director at EDF, explaining his company’s approaching to supporting vulnerable customers through the cost of living crisis, at a roundtable on the topic held at this year’s Utility Week Live in association with headline sponsor Capita.
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EDF Energy has raised the possibility of introducing a common set of standards relating to the pay of customer service staff, in recognition of the increasing complex responsibilities frontline workers are expected to juggle.
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Advances in leakage reduction innovation have focused on awareness and location but preventing leaks and repairing the pipes still needs greater focus. That was according to a panel of industry experts at Utility Week Live 2022 who discussed case studies and benefits of digital twins.
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Companies should be more strategic in looking at charging options for their own electric vehicle (EV) fleets and identify where charging is most likely to take place, a fleet expert has suggested. Matt Dale, head of fleet consulting at property management company Mitie, was speaking at Utility Week Live, sponsored by Capita.
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United Utilities has seen one in two customers sign up to the open banking scheme it launched last year, its new chief executive has told Utility Week. She described how taking the initiative in-house had overcome underwhelming take-up initially.
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Consumers' choices must be limited to a degree if the UK is to achieve its net zero ambitions, a senior industry figure has argued. Speaking during a panel session on the decarbonisation of heat at Utility Week Live, Vattenfall head of partnerships Noah Nkonge sought to qualify suggestions that consumers should have free choice over the type of heating they use, warning: “If everybody gets to choose every little thing then things like heat networks are really difficult to deliver.”
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