On the back of Utility Week Live 2022, Utility Week editor James Wallin sat down with Aimie Chapple, Capita Experience CEO, to gauge her thoughts on the challenges discussed over the two days and solutions presented.
The fourth industrial revolution, with widespread rollout of the so-called Internet of Things, has been well publicised and long anticipated. There can be little doubt that, with UK utilities and their supply chain partners under increasing pressure to deliver more for less, smart devices that generate actionable insight are a must-have.
Water sector stakeholders explore how the industry is already harnessing nature-based solutions – such as reed beds and integrated constructed wetland – to treat wastewater amid stretching new AMP7 targets and environmental scrutiny.
Water and energy companies must look to other sectors, such as financial services, to help improve advice and signpost support for customers struggling to pay their bills, according to a debt advice expert.
A trial of heat-as-a-service in the form of the warm homes prescription pilot, run by the Energy Systems Catapult (ESC), has shown that it is possible for suppliers to offer energy as a service under current market rules, one of the designers of the scheme has said.
“My agents need three things – to be human, to be positive, to be brave,” says Christopher Dalley, back office, asset management and revenue operations director at EDF, explaining his company’s approaching to supporting vulnerable customers through the cost of living crisis, at a roundtable on the topic held at this year’s Utility Week Live in association with headline sponsor Capita.
EDF Energy has raised the possibility of introducing a common set of standards relating to the pay of customer service staff, in recognition of the increasing complex responsibilities frontline workers are expected to juggle.
Advances in leakage reduction innovation have focused on awareness and location but preventing leaks and repairing the pipes still needs greater focus. That was according to a panel of industry experts at Utility Week Live 2022 who discussed case studies and benefits of digital twins.
Companies should be more strategic in looking at charging options for their own electric vehicle (EV) fleets and identify where charging is most likely to take place, a fleet expert has suggested. Matt Dale, head of fleet consulting at property management company Mitie, was speaking at Utility Week Live, sponsored by Capita.
National Infrastructure Commission (NIC) chief executive James Heath argues it is neither possible nor desirable to avoid all climate risks, saying: “The idea that we’re going to build our way out of climate change doesn’t seem realistic."
United Utilities has seen one in two customers sign up to the open banking scheme it launched last year, its new chief executive has told Utility Week. She described how taking the initiative in-house had overcome underwhelming take-up initially.
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