For two thirds of water companies complaints fell last year but Thames saw a 57 per cent rise after going live with a new billing system and experiencing IT issues. CCW warned it and Southern to make quick improvements.
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CCW's annual customer survey has shown a rise in overall satisfaction for water customers but a lack of awareness of financial support available for anyone struggling to pay their water bills.
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After 14 years leading the watchdog for the water sector, Tony Smith has announced he will retire in June 2020. Smith has worked for nearly 30 years in the industry and will oversee the final stage of PR19 before his successor is appointed.
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Utilities companies could be fined by the Competition and Markets Authority (CMA) if consumers are harmed by company practice under proposed powers to be handed to the watchdog.
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Michael Gove has hired an “eminent” environmental lawyer to head the new body that is being set up to oversee the environment protection regime if the UK leaves the EU without a withdrawal agreement.
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The UK’s climate change watchdog may have to bite its lip under the government’s new post-Brexit environmental protection regime, its chief executive has warned.
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Breaches of environmental law will go unpunished until the UK establishes its own green watchdog in the event of a "no deal" Brexit.
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The long-standing target that UK emissions must fall to 80 per cent of 1990 levels by 2050 is under review by the Committee for Climate Change (CCC).
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The chancellor of the exchequer has commissioned the National Infrastructure Commission to carry out an independent study of the telecoms, energy and water regulators.
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The government’s plans for a new environment protection regime have suffered a setback after they were rejected by the House of Lords last night (16 May).
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