Water retail market

Latest in Water retail market

As part of a new, Ofwat-funded, water neutrality scheme, Affinity Water and a raft of project partners are floating both product and community-based innovations across three new residential developments.
Analysis
Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
News
Code changes in the water retail market previously took months to implement but during lockdown were rushed through in days. The extraordinary circumstances meant urgent changes were required to protect customers - all of which will now need to be gradually unpicked. In the second part of our focus on the water retail market, Utility Week speaks to MOSL’s chief executive Sarah McMath about reacting to Covid, increasing collaboration and tackling water efficiency.
Interviews
The water sector regulator has extended a scheme which allows business customers to mark their premises as vacant if they are unable to trade because of coronavirus. The measure, which was temporarily in place until the end of June has been extended until 31 July.
News
Water UK, on behalf of wholesalers, has told Ofwat that water retailers should pay 70 per cent of wholesale charges to ensure liquidity remains in the market. As part of Ofwat's consultation to find an enduring solution during coronavirus the group urged the regulator to avoid any moves that could disrupt the market's stability.
News
Ofwat is introducing new incentives for meter readings in the water retail market but also bringing in penalties for missed deadlines. Utility Week examines the changes and gauges industry reaction.
News
Following Tor's announcement to Ofwat that it was entering liquidation, the regulator will revoke the company's water supply and sewerage licences and will re-allocate its customers. Senior director at Ofwat Emma Kelso warned other companies may face the same fate as the "market structures evolve".
News
Tor Water was ordered to repay wholesalers around £60,000 last month and was banned by Ofwat from providing any services to any new customers while it was under default.
News
In its report released today, CCWater highlights how three companies have been warned over the number of complaints they received, after complaints rose sharply for the second successive year.
News
Ofwat has issued a direction to Tor Water ordering it to pay any “outstanding and undisputed invoices” or statements to wholesalers after it received a number of notifications that it had not done so.
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