Water retail market

Latest in Water retail market

The Centre for Digital Built Britain’s Mark Enzer outlines the importance of establishing an underlying purpose for digital twin projects and getting assets ‘talking’ rather than creating a ‘massive model of everything’.
Analysis
Having spearheaded Affinity Water’s recent digital engagement partnership with AI firm Webio as a contracted transformation lead, Rob Upton-Moir – Skewb’s head of developer services – shares his thoughts on the importance of working cross-company, cross-utility, and cross-sector to drive innovation, and the ‘Amazon effect’.
Interviews
With the entry deadline for the Water Industry Awards 2022 fast approaching, this year’s judges set the scene for the awards’ latest instalment on 29 June – featuring a number of new categories.
News
Anglian Water’s head of innovation engagement, Lindsey Taylor, discusses the importance of strong, visible leadership, the potential for customers to shape future strategies and future roles for biofabrication and biomimicry in innovation.
Interviews
As part of a new, Ofwat-funded, water neutrality scheme, Affinity Water and a raft of project partners are floating both product and community-based innovations across three new residential developments.
Analysis
Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
News
Code changes in the water retail market previously took months to implement but during lockdown were rushed through in days. The extraordinary circumstances meant urgent changes were required to protect customers - all of which will now need to be gradually unpicked. In the second part of our focus on the water retail market, Utility Week speaks to MOSL’s chief executive Sarah McMath about reacting to Covid, increasing collaboration and tackling water efficiency.
Interviews
The water sector regulator has extended a scheme which allows business customers to mark their premises as vacant if they are unable to trade because of coronavirus. The measure, which was temporarily in place until the end of June has been extended until 31 July.
News
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