Water retail market

Latest

Ofwat orders Tor Water to pay wholesalers

Ofwat has issued a direction to Tor Water ordering it to pay any “outstanding and undisputed invoices” or statements to wholesalers after it received a number of notifications that it had not done so.

5 years ago

Business water switches hit 8%

Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.

5 years ago

New water retailer makes a bid to enter the market

5 years ago

Business Stream wins water retail contract with Lloyds Group

Business Stream has been working in partnership with Lloyds in Scotland since the Scottish non-domestic water market opened in 2008. Under the new agreement Business Stream will also serve all Lloyds Banking Group’s sites in England.

5 years ago

Record number of water retail switches cancelled

A record 10,000 switches were cancelled during the past quarter of the market, more than in any other quarter.

5 years ago

Water retail market awareness has ‘hit a brick wall’

Awareness of the water retail market has “hit a brick wall” and retailers must do more to help raise it, the Consumer Council for Water (CCWater) has warned.

6 years ago

Yu Water seeks to add sewerage to water retail services

Yu Water has applied for a sewerage retail licence to add to its existing water retail licence.

6 years ago

Talking the same language

Inconsistent communication has been the bane of the water market’s existence since it opened more than a year ago. Now, at last, a solution is closer to being found.

6 years ago

CEO View: Recognising the importance of water efficiency

"As well as a collective approach, there are lots we can do individually as retailers and indeed wholesalers, to help customers reduce their water use"

6 years ago

MOSL on track to move out of London to cut costs

The water retail market operator (MOSL) is on track to move out of London by January 2019 to cut costs.

6 years ago

Water retail switching rate slows further

The rate of switching in the water retail market has dropped to almost its lowest level since the market opened, MOSL has revealed.

6 years ago

‘Unacceptable’ code change will allow water retailer back-billing

A proposed change to the codes which govern the water retail market will result in customers being able to be back-billed, Castle Water has warned.

6 years ago

Laundry firm applies for water self-supply licence

Laundry firm Berendsen has applied to Ofwat for a self-supply licence which would allow it to provide water retail services to its 32 sites, and associated persons.

6 years ago

Domestic water customers ‘not ready’ for competition

Giving evidence to the House of Commons’ environment, food and rural affairs select committee, which is conducting an inquiry into the regulation of the water industry, John Reynolds, the CEO of Castle Water said the first year of the non-domestic market liberalisation had been “hard work”.

6 years ago

How are the water retailers performing?

Why have complaints in the non-household water retail market rocketed since competition was introduced? And what are retailers be doing about it?

6 years ago

Northumbrian Water uses satellite to combat leakage

Northumbrian Water have partnered with Suez UK and Utilis on a project to combat leakage using satelite technology.

6 years ago

Water retailers urged to ‘sell the benefits’ of the open market

The Consumer Council for Water has urged water retailers to “do more” to sell the benefits of the open water market to small and medium-sized businesses (SMEs).

6 years ago

Drainage firm and Thames join forces to fight fatbergs

Following on from last week’s Channel 4 “Fatberg Autopsy: Secrets of the Sewers” alongside its partner Thames Water, Lanes for Drains has launched a campaign to create an army of “Fatberg fighters.”

6 years ago

Chief executive’s view: the water market’s second year – reflecting and refining

"PR19 provides a real opportunity to address one of the key issues impeding the success of the market"

6 years ago

Ofwat streamlines self-supply process

Ofwat has streamlined the process of applying for a water retail self-supply licence, to make it easier for business customers wishing to take the route.

6 years ago

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