Sign Up
Log in

Water retail

Latest in Water retail

Switching rebounds in business water market
The number of business customers switching their water retailer was higher in 2021/21 than the year before but has yet to rebound to pre-pandemic levels, data collated by MOSL has shown. The market operator said there was also a dip in retailer performance as some continued to face problems with the availability of meter readers.
News
CCW launches credit protection campaign for businesses
CCW has launched a campaign to support water retailers to tell their customers about any credit accrued on their account and inform them of the risks as well as benefits of advance payments. The watchdog wants all business customers to be aware that in the event of retailer failure they could lose their money and will offer a communication toolkit to spread the word effectively.
News
Thames to pay retail customers over £11m following ‘multitude of errors’
Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
News
Pennon rebrands retail business
South West, Bournemouth, South Staffs and Cambridge's non-household water businesses have been renamed as Source for Business to create a national identity for the brand.
News
UU incentivises retailers to fill data gaps
United Utilities is offering retailers a payment to fill in and correct data in the non-household market operating system (CMOS) about business premises vacancies.
News
Build Back Better: SES on ‘Save Water Save Money’
Water companies are upping their game in bid to get their customers to save water after seeing a surge in use during lockdown. Alison Murphy, water strategy manager for SES Water, talks about the company’s new campaign
Analysis
Ofwat extends retail code change
The water sector regulator has extended a scheme which allows business customers to mark their premises as vacant if they are unable to trade because of coronavirus. The measure, which was temporarily in place until the end of June has been extended until 31 July.
News
Ofwat to introduce meter reading penalties
Ofwat is introducing new incentives for meter readings in the water retail market but also bringing in penalties for missed deadlines. Utility Week examines the changes and gauges industry reaction.
News
Close
Clear
Close

Request a call back