Water companies across England and Wales will submit plans to Ofwat today (28 September) that detail how they intend to address the shortcomings identified in their handling of the “Beast from the East”.
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Southern Water, Bristol Water and SES Water have all been warned to improve their customer service and will be required to show what action they are taking to reduce complaints.
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The company is looking at new technology to help it work towards its ambitious target to reduce leakage rates by 40 per cent by 2025.
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Sudden severe weather earlier this year, which caused water supply outages across the UK, has prompted Ofwat to review the compensation provided to customers.
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The Beast from the East exposed some water companies as woefully unprepared for extreme weather. Katey Pigden reports.
Analysis
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Thames Water has been criticised for its “massive, catastrophic failure” in the aftermath of the cold snap earlier this month, which “brought havoc” to the south of the London borough.
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Sudden severe weather caused water supply outages across the UK. Now Ofwat is scrutinising how well companies dealt with them in a formal investigation. Katey Pigden reports.
Analysis
Ofwat has been asked to report to the government by the end of the month with “initial lessons” about water supply disruptions throughout the country following the cold spell and rapid thaw.
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