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MAKING DIGITAL SIMPLE FOR EVERYONE Improving experiences for vulnerable customers

Download our new utilities white paper which looks at the common challenges that prevent companies from delivering a positive experience for customers in vulnerable circumstances – and explores how we might simplify them.

Mando held two round tables with experts from utilities and financial services organisations, to hear and share perspectives on how we can improve digital experiences for all groups of customers. This is a growing challenge and Ofwat / Ofgem are demanding companies do more:

  • 11m people living with a limiting mental or physical disability
  • 7% of the population will be over 65 by 2027
  • 9% of people in the UK are living with a debt problem
  • 1m people will have dementia in the UK by 2025

Mando is a digital customer experience agency in the utilities and financial services sector.

If you’re interested in this report, you might also be interested in joining a webinar being jointly hosted by Mando and Utility Week at 11am on 28 November. The event will focus on how to harness digital technologies to better serve priority customer groups. More details can be found here.

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