Wastewater companies told to improve sewer flooding responses

Ofwat and CCW have said wastewater companies must review their responses to sewer flooding incidents after a report commissioned by the bodies found customers felt let down by slow action, poor communication and inadequate compensation. CCW chief executive Emma Clancy said the research had exposed “a cross-sector failure which is leaving people who experience sewer flooding in vulnerable circumstances.”

Standard content for Members only

To continue reading this article, please log into your Utility Week Account or subscribe now.

Already registered?

Log in
Close
Close

Request a call back