Water firms ‘must be more ambitious on complaints’
A report into customer complaint procedures published by Ofwat and CCW has called on water companies to be more ambitious in their resolution time for billpayer grievances and publish their targets for 2021/22
Standard content for Members only
To continue reading this article, please log into your Utility Week Account or subscribe now.
To discuss further options, call us on 01342 332057 or request a call back.